FAQ

To book a transfer, please complete our online booking form with all the required details. You will receive an email confirming that we have received your request.
Shortly after, you will receive a second email containing your full booking details, including precise pickup time, location, and driver information.
For questions about vehicle selection, route recommendations, or to request a customized journey, please contact us directly email.

Meet & Greet:
Airports: Your driver will be waiting for you at the arrivals terminal with a discreet sign displaying your name and our company logo.
Ports: Your driver will greet you dockside upon your vessel’s arrival, holding the same sign for easy identification.

Communication:
To ensure a smooth arrival, please provide your mobile phone number during reservation. This allows us to reach you directly via email, phone, WhatsApp, or iMessage if necessary.

Relax knowing we’ve got you covered. We monitor flight and sailing schedules in real-time, allowing us to proactively respond to any delays. Just provide your flight/sailing details during reservation, and we’ll handle the rest. No surprise charges – your smooth journey is our priority.

You can book your transfer with us up to 8 hours before your arrival. However, we recommend booking as soon as your travel plans are confirmed to guarantee availability.
For transfers needed less than 8 hours before arrival, please contact us, and we will do our best to assist you.

We offer a range of vehicles to suit your needs: standard cars (1-4 passengers, economy and premium options), minivans (up to 7 passengers), and minibuses (up to 12 passengers). You’ll find information about our fleet on the ‘Our Fleet’ page, which is part of our About Us section. For further inquiries, please contact us via email.

The transfer prices are always per vehicle, not per person; the type of vehicle is determined by the number of passengers.

No, we offer only private transfers which means that the vehicle is reserved solely for you or your group.

If you have trouble locating your driver, please make sure you are in the right location, and contact the driver directly. The driver’s phone number will be shared with you beforehand.
Please note that for airport or port arrivals, your driver will meet you at the arrivals terminal with a clearly marked sign displaying your name and our company logo.
However, if you are unable to reach him, call us and we will immediately assist you.

We ensure seamless communication regarding your transfer. Once your reservation is confirmed, we will provide your driver’s information.
For airport departures, your driver will contact you 15-20 minutes before your scheduled pickup.
For airport or port arrivals, your driver will meet you at the arrivals terminal with a clearly marked sign displaying your name and our company logo.

After inputting all the necessary information for your reservation, you will receive an email confirming the reception of your request.
Shortly after, you will receive a second email (confirmation email) containing your full booking details, including precise pickup time, location, and driver information.
Confirmation of reservations is solely upon receipt of a confirmation email.
Please ensure the accuracy of your email address to guarantee receipt.
If you don’t receive any email, please check your Spam folder. If it’s not there, feel free to contact us for assistance.

No. There is no extra charge but it might affect the type of vehicle that you will need. That’s why you are strongly advised to provide us with the necessary information beforehand. Please leave a comment explaining the size and/or weight of it and we will do our best to accommodate your request.

Yes, there is an extra cost of 6€/ seat and you can choose to add this via our reservation form.

Yes, we absolutely offer round-trip transfers! While our online booking system currently handles one-way trips, we’d be happy to arrange a round-trip for you. Please contact us directly so we can assist you with your round-trip reservation.

Urban Cabs drivers are professionals with long term experience in passenger transportation, and they’re ready to serve you with a predefined itinerary for your transfer.

Yes, you can pay the driver directly – whichever you prefer, cash or credit card

The taxi service provided by Urban Cabs ensures a seamless door-to-door experience, taking you directly to your destination, unless otherwise specified.

No, smoking isn’t allowed in the vehicle.

Transporting pets is feasible, provided they are securely placed in their travel crates and situated in the vehicle’s cargo hold.

Yes, it is possible. Your reservation is confirmed upon receipt of a confirmation email.

Our airport transfer services are typically linked to flight arrivals and departures to ensure timely pickups. However, if you have a specific need, please contact us directly, so we can discuss the possibility of arranging a transfer without flight information.

The number of passengers depends on the vehicle. We can provide different types of vehicle (taxi, van, mini bus) or multiple ones (i.e. two taxis, two vans). We’re here to address any inquiries you may have and help tailor the perfect solution for your transfer or sightseeing ride.

We employ robust security measures to protect your card and personal details. Your information is encrypted and stored securely, and we never share it with unauthorized parties.
Αll card payments in our system are made exclusively and only through banking applications

We offer flexible payment options to suit your needs:
– Pay the Driver: You can pay your driver directly at the end of your transfer using cash or a credit/debit card.
– Prepay with Card: For your convenience, you can also prepay for your transfer using a credit or debit card during the online booking process.

At the end of your journey, your driver will give you the receipt. Please make sure you ask for it.

Yes, we can provide you with an invoice if required. Please contact us after making your booking to request an invoice.

No, there are no extra fees for using a debit or credit card for payment.

You can pay in any currency of your preference, with exchange rates corresponding to the current day. However, the final payment will be processed in Euros.
Should your payment exceed the amount indicated on the final booking screen or if there are extra charges on your bank statement, please contact your bank or card issuer. Urban Cabs does not impose any undisclosed fees beyond the final payment. It’s possible that your bank categorizes Urban Cabs as an international entity, resulting in cross-border payment considerations. Please note that Urban Cabs cannot reimburse any additional payments imposed by your bank or card issuer.

Full payment is securely processed during the booking process using the 3D Secure payment system. If your card is declined or fails to confirm, please contact your bank for assistance.
Alternatively, you can pay your driver directly with cash or card at the end of your transfer. These options will be offered to you during the booking process. If you still have payment issues, please contact us for further assistance.

Tips are welcome but not compulsory and entirely at your discretion.

Urban Cabs provides more than just taxi transfers. We offer sightseeing rides and excursions throughout Athens and Greece, providing transportation for your exploration.
You can view our options in the relevant category (Sightseeing Rides) and submit a request using the reservation form. Please note that while we offer transportation and curated itineraries, our drivers are not official tour guides.
Rides can be based on our pre-designed itineraries or customized to your preferences. We focus on providing comfortable and reliable transportation for your journey.

Most of our rides are private unless it is mentioned something different in the description. This means that you travel with your group or alone.

Yes, since the most trips are private, you can choose your pick up and drop off address.

Yes, private rides are customizable and we can offer special group rates.

Rescheduling or full refund since it is not your mistake.

Yes, this is possible. Additionally, Urban Cabs offers a 50% discount on your departure airport transfer when you book a Sightseeing Ride with us.

If your flight or boat trip is canceled, please let us know as soon as you can and we will do our best to assist you.
To get a full refund, just make sure to tell us at least 24 hours before your scheduled pick-up time. If you’ve already paid, we’ll take care of the refund for you.
If you miss your pick-up and haven’t given us that 24 hour heads-up, unfortunately, we won’t be able to offer a refund.

You may cancel your booking by sending a written request via email.
Please ensure your cancellation is received at least 24 hours before your scheduled ride or transfer.

If you cancel 24 hours or more in advance, you will receive a full refund.
Cancellations within 24 hours of your scheduled booking are non-refundable.

After requesting a cancellation, you will receive a written confirmation of cancellation via e-mail. In case that you don’t receive confirmation of cancellation on time, please check your Spam folder and contact us.

Absolutely! You can definitely make changes to your booking details. Just make sure to let us know at least 12 hours before your scheduled transfer or 24 hours before your sightseeing ride, and we’ll be happy to help you adjust your reservation. If it’s within those timeframes (less than 12 hours for a transfer, less than 24 hours for a sightseeing ride), we’ll either proceed with the booking as is, or you can cancel following our Passenger Cancellation Request Policy.

If you miss your flight, boat, or train, please contact us immediately. We’ll do our best to help you reschedule your transfer, if possible. However, any refunds or changes to your booking will be handled according to the terms and conditions outlined on our website.

If your flight number or flight times change, please contact us via email as soon as possible.

Yes. We’re able to accommodate special luggage as long as it fits within the selected vehicle category. Please leave a comment explaining the size and/or weight of it and we will do our best to accommodate your request.

Following your trip, you will be sent an email requesting you to rate your experience with us. In addition, you are always welcome to rate us on Google and TripAdvisor.

If you’ve left an item in the car, please contact your driver directly as soon as possible. We recommend contacting the driver immediately to increase the chances of retrieving your item. Any costs incurred in returning the item to you will be the responsibility of the customer.

Yes, it is possible. Please contact us via email to arrange it.

Please contact us via email to arrange it.